Privacy Policy

Last updated: July 10, 2026

This Privacy Policy explains how Fashion Star Store collects, uses, and protects personal information when you visit our website, create an account, place an order, or contact us about our products and services.

Who We Are

Fashion Star Store is the online store for Fashion Star products, including servo motors, robotic arms, robotics components, and related accessories.

Information We Collect

We may collect information you provide directly, such as your name, email address, company name, billing and shipping address, phone number, account details, order details, support requests, and messages sent through our website or email.

We may also collect technical information such as IP address, browser type, device information, pages visited, referring pages, and cookies or similar technologies used for site functionality, analytics, security, and performance.

How We Use Your Information

We use personal information to process orders, provide customer support, manage accounts, respond to inquiries, improve our website, prevent fraud and abuse, comply with legal obligations, and communicate about products, services, orders, shipping, and support.

Orders, Payments, and Shipping

When you place an order, we collect information needed to process payment, fulfill the order, arrange shipping, handle customs-related requirements, and provide order support. Payment information may be processed by third-party payment providers and is subject to their own privacy and security practices.

For international orders, shipping carriers, customs brokers, and related service providers may receive information required to deliver your order and comply with import/export requirements.

Account Registration

If you create an account, we use your information to manage access to your account, display order history, support checkout, and provide account-related services.

Cookies and Analytics

Our website may use cookies and similar technologies for essential site functionality, shopping cart behavior, security, analytics, and performance measurement. You can control cookies through your browser settings, but some store features may not work correctly if essential cookies are disabled.

Third-Party Services

We may use third-party services for hosting, content delivery, analytics, payments, shipping, email, customer support, security, and related business operations. These providers may process personal information only as needed to provide their services to us.

Data Retention

We retain personal information for as long as necessary to provide services, process orders, maintain business records, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, or object to the processing of your personal information. To make a privacy-related request, please contact us using the information below.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us at james@fashionstar.com.hk.

This page provides general privacy information and should be reviewed by your internal or legal team for final compliance requirements.